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Bug: Cannot open map documents in ArcGIS Desktop 9.3 that were saved in ArcGIS Desktop 9.2

Description

When opening map documents (MXDs) in ArcGIS Desktop 9.3 that were saved in ArcGIS Desktop 9.2, the following or similar error message displays:

Error:   
Opening the selected ArcMap document failed.

An unexpected error occurred while loading the map document.
Last Component: {588E5A11-11D1-AA7C-0C04FA33A15}.

It may reference an extension that is not currently installed or one that failed to load.

The following extensions were present when the map was saved
but are currently missing on your system:

- Survey Analyst
- TabletPC Support
- Tracking Environment
- Data Interoperability
- ESRI Adjustment Tools
- Overposter Validation
- ESRI Route Hatching Extension
[O-Image]

Cause

When opening version 9.2 (or earlier) MXDs in ArcGIS Desktop 9.3, this error message generally means that a third-party application has corrupted the installation.
 

Workaround

This issue can be resolved by uninstalling ArcGIS Desktop 9.3 and all versions of Python, renaming several current user and system install location folders, and reinstalling.

Warning:
The instructions below include making changes to essential parts of your operating system. It is recommended that you backup your operating system and files, including the registry, before proceeding. Consult with a qualified computer systems professional, if necessary.

Esri cannot guarantee results from incorrect modifications while following these instructions; therefore, use caution and proceed at your own risk.
  1. Close all ArcGIS Desktop applications, including ArcMap, ArcCatalog, and so on.
  2. Navigate to Start > Settings > Control Panel > Add or Remove Programs.
    • On Windows Vista, click Start > Control Panel > Programs and Features.
  3. Select ArcGIS Desktop and click Remove.
    • On Windows Vista, click Uninstall/Change.
    Follow the prompts.
  4. Uninstall any additionally installed 9.3 components, such as Workstation, Developer Tools, etc.
    Note:
     Do not uninstall the ArcGIS License Manager; it has no effect on this issue, so reinstalling it is unnecessary.
  5. Uninstall all versions of Python, including 2.1, 2.4.1, and 2.5.
  6. Start Windows Explorer and browse to C:\Documents and Settings\<your_login>\Application Data\.
    Note:
    If the folder Application Data is not visible, navigate to Tools > Options, click the View tab, select 'Show hidden files and folders', and click OK.
  7. Right-click the Esri folder and select Rename. Rename the Esri folder to Esriold.
  8. Browse to C:\Program Files\Common Files.
  9. Right-click the Esri folder and click Rename. Rename the Esri folder to Esriold.
  10. Navigate to Start > Run, type 'regedit', and click OK.
  11. Expand HKEY_CURRENT_USER\Software.
  12. Right-click the Esri folder and click Rename. Rename the Esri folder to Esriold.
  13. Navigate to Start > Settings > Control Panel > Add or Remove Programs. If ArcGIS Desktop is still visible in the list, use the Windows Installer Cleanup Utility to remove it.
    • See the link in the Related Information section for more information.
  14. Reinstall ArcGIS Desktop 9.3.
  15. After the reinstallation is complete, open the map document in ArcMap. If the problem is resolved, stop here - do not go on to the next steps. If the error message still displays, proceed to the next step.
  16. Open the map document on a computer that still has ArcGIS Desktop 9.2 installed. If there are any third-party extensions or toolbars turned on in the map document, turn them off. Also, turn off any free Esri add-Ins, such as ArcSketch or the Districting Extension.
    Note:
    Third-party extensions could include ET Geowizards tools, XToolsPro, Hawth's tools, and more.
  17. Navigate to File > Save As and save the map document with a new name.
  18. Open the map document in ArcMap 9.3.
    Note:
    There have been instances where this error was resolved by reinstalling the printer driver related to the printer saved in the map document. See the link in the Related Information section below for more information about deleting and reinstalling a printer driver.
    Note:
    Additionally, this issue may be caused by a startup script that references a corrupt locator in a file geodatabase. Fixing the locator resolves the issue.

Related Information