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Problem: Web Mapping Application tools do not work or displays as a red 'X'

Description

When using Internet Explorer 7 to view a Web Mapping Application, the Tools in the application do not respond and the tool icon may appear as a red 'X'.

Cause

This is related to an add-on to Internet Explorer 7 that is installed with Norton AntiVirus software. The Norton Confidential Browser Helper Object add-on impacts the functionality of ASP.NET applications consumed by the browser.

Solution or Workaround

To resolve this issue, disable the Norton Confidential Browser Helper Object add-on.

  1. From an open Internet Explorer 7 browser, select the Tools menu and choose Manage Add-ons.
  2. Locate the Norton Confidential Browser Helper Object add-on, and change the Settings from Enabled to Disabled.