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FAQ: What is the recommended order of installation to successfully install a complete ArcGIS Image Server?

Question

What is the recommended order of installation to successfully install a complete ArcGIS Image Server?

Answer

ArcGIS Image Server requires ArcGIS Desktop installed with Microsoft .NET Framework version 2.0 Support. Typically, there are two cases for installing. The workflows for each are discussed below.

Case 1: On a clean machine, the correct order to install a complete ArcGIS Image Server would be:

  1. Install Microsoft .NET Framework version 2.0 (or Microsoft .NET Framework version 2.0 Service Pack 1).
  2. Install ArcGIS Desktop. Make sure that .NET Support is selected for installation. It should be selected by default; however, if it is not, the Microsoft .NET Framework is not properly installed. It may be necessary to reboot after step a (above).
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  1. Install the latest service pack for ArcGIS Desktop and reboot the machine.
  2. Install ArcGIS Image Server and the necessary service pack.

Case 2: If ArcGIS Image Server needs to be installed on a machine that already has ArcGIS Desktop installed, then follow the steps given below.
  1. Make sure the existing ArcGIS Desktop installation has .NET Support installed. This can be checked by going to Start > Control Panel > Add or Remove Programs and clicking ArcGIS Desktop.
  2. Click Change. When the ArcGIS Setup dialog box opens, click Modify. If the .NET Support has a red 'X' over it, exit this window and install Microsoft .NET Framework version 2.0. Return to this window and add it to the ArcGIS Desktop Installation setup and complete the installation.
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  1. Reboot the machine.
  2. Install ArcGIS Image Server and the necessary service pack.

If the installation order is not followed, error messages, such as missing tools on the Image Service Editor toolbar may display.


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In addition to error messages, general functionality failures, such as the service provider not starting, abrupt stopping of ArcGIS Image Server or service provider services, the missing Image Service Editor toolbar, and so on may occur.

For more information on installation or to learn about installing components of ArcGIS Image Server, see the ImageServer_Installation_Guide_SP4.pdf found on the ArcGIS Image Server Installation DVD.

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