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Bug: When opening ArcMap, the following error message is returned: 'ArcMap has encountered a problem and needs to close'

Description

When opening ArcMap, the following error message is displayed:

"ArcMap has encountered a problem and needs to close."

Event Viewer shows that the error occurred in the file named mfc71u.dll.

Cause

This issue is caused by a conflict between ArcGIS Desktop 9.2 and Bentley's WaterGEMS application.

Workaround

There are three workarounds for this issue:

1) Uninstall WaterGEMS.

2) Revert ArcGIS Desktop back to version 9.1.

3) Contact Bentley support for assistance. There may be a WaterGEMS update available that will resolve this issue. A link to their support page is included below in Related Information.

    Related Information