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FAQ: What are the Microsoft patches that resolve issues with Windows Vista?

Question

What are the Microsoft patches that resolve issues with Windows Vista?

Answer

There are two Microsoft patches required to support ArcGIS 9.2 Service Pack 4 (SP4) running on Windows Vista.

1) 'ArcGIS 9.2 SP4 Export / Printing Patch for Vista' addresses a problem with a low level function in Windows Vista that impacts ArcMap's ability to print and export. Details on this issue and how to download the Microsoft patch are provided here:
<a href='http://support.esri.com/en/knowledgebase/techarticles/detail/33890' target='_blank'>Problem: ArcMap exports on Windows Vista result in garbled or blank raster output</a>

2) 'Windows Help System for Windows Vista' addresses a problem that occurs in portions of the ArcGIS help system. This is because Windows Vista does not include support for older Windows help files. Details on this issue and instructions on how to download the Microsoft patch are provided here:
<a href='http://support.esri.com/en/knowledgebase/techarticles/detail/32530' target='_blank'>Error: The help for this program was created in Windows help format used in previous versions of Windows and is not supported</a>

Before using ArcGIS 9.2 SP4 on Windows Vista, review both the statement of support, as well as, the information provided in the ESRI Knowledge Base article entitled, "Known issues that may be encountered with ArcGIS Desktop 9.2 SP4 and Windows Vista", through the link in Related Information below.

Related Information