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Bug: Adding a Windows domain group to the local AGSADMIN group does not recognize the user accounts

Description

When ArcGIS Server is installed, a local group is created on the machine called AGSADMIN, which contains users that are allowed to administer the ArcGIS Server.

Cause

There is a known issue when a domain group is added to the local AGSADMIN group. Those users in the domain group are not able to administer the server.

An error, similar to the following, is shown when logging in to the ArcGIS Server Manager:

"You must enter an account that belongs to the ArcGIS Server Administrators Group (AGSADMIN) and has administrator privileges on the server machine."

Workaround

Add individual accounts to the AGSADMIN group.