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Problem: When starting a Microsoft Office application, such as Word, a dialog box appears stating "Please wait while Windows configures ArcGIS Desktop"

Description

When starting a Microsoft Office application, such as Word, a dialog box appears stating, "Please wait while Windows configures ArcGIS Desktop."

Cause

The installations of Microsoft Office and/or ArcGIS Desktop are corrupted.

Solution or Workaround

Run a repair on both Microsoft Office and ArcGIS Desktop.

  1. Insert the ArcGIS Desktop 9.x installation DVD.
  2. Click Exit.
  3. Select Start > Settings > Control Panel > Add/Remove Programs and select ArcGIS Desktop.
  4. Click the Change button, select Repair and follow the rest of the wizard.
  5. Once the ArcGIS Desktop repair is complete, remove the disk, and in Add/Remove Programs select Microsoft Office.
  6. Click the Change button.
  7. Select Repair, and select Detect and repair.

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