Problem: Installation of ArcGIS Desktop freezes and displays no error message
At or near the end of the ArcGIS Desktop installation process, the installation hangs; no errors are displayed.
There is an invalid or corrupted file, or the installer is copying a file to a directory where the installer does not have access to write or overwrite a file.
To resolve this issue, create an installation log file to locate the problem file.
- Navigate to Start > Run and type the following:
msiexec /i D:\setup.msi /L*v C:\logme.log
Substitute the proper letter of the computer CD-ROM drive for D: above.
- Run the install until it freezes.
- View the file logme.log; the last entry should indicate the file that is causing the freeze.
- Verify that all users have full read/write access to the directory structure or the file that the installer is trying to overwrite.
Article ID: 000009055
Software: ArcGIS - ArcEditor 10, 9.0, 9.1, 9.2, 9.3, 9.3.1 ArcGIS - ArcInfo 9.0, 9.1, 9.2, 9.3, 9.3.1 ArcGIS - ArcView 9.0, 9.1, 9.2, 9.3, 9.3.1