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Problem: ArcMap only prints to default printers when using Citrix Presentation 4.0

Description

ArcMap only prints to default printers when using Citrix Presentation 4.0.

Cause

This is a known issue.

ArcMap enumerates through all installed printers during software initialization. Printers that are not available during initialization are not recognized by ArcMap and ArcMap cannot print to them.

Solution or Workaround

Reduce the number of printers in the Citrix network.

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