English

Problem: ArcMap and/or ArcCatalog takes a long time to open

Description

ArcMap and/or ArcCatalog takes a long time to start.

Cause

One of the possible causes that occurs when ArcInfo Desktop and ArcInfo Workstation are both installed is that the license server keys in the Registry are not the same.

Solution or Workaround

Make sure that the license server keys in the registry are pointing to the correct name,

  1. Navigate to Start > Run, type regedit and click OK.
  2. In the registry, expand HKEY_LOCAL_MACHINE\software\ESRI\License.
  3. Verify that the registry key LICENSE_SERVER is the hostname for the computer where the license manager is installed.
  4. Expand HKEY_LOCAL_MACHINE\software\ESRI\ArcInfo\workstation\8.0.
  5. Verify that the registry key LICENSE_SERVER is set to the same hostname as in step 3.

Related Information