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Error: Sorry, No data available at this scale in this area

Error Message

When trying to view the GlobeXplorer U.S. DOQQ Imagery or GlobeXplorer U.S. Premium Aerial Imagery layers in ArcMap, the following error message is displayed in the Data Frame:

"Sorry, no data available at this scale in this area"

Cause

There are three possible causes for this message being displayed in the Data Frame.

Cause 1:

GlobeXplorer layers do not support projection strings. Projection strings are used in map requests from ArcGIS 9.0 (with Service Packs 1, 2, or 3 installed) and 9.1. Projection strings can be used in map requests from ArcGIS 8.3 and 9.0 (without any Service Packs installed) when a standard projection has been customized.

Cause 2:

The Business Analyst Extension is turned on. Business Analyst uses a custom projection which is not supported by GlobeXplorer layers. See Cause 1 for more information.

Cause 3:

GlobeXplorer layers cannot be larger than 1000 x 1000 pixels.

Solution or Workaround

Solution 1:

If you are using ArcGIS 9.0 with Service Pack 1, 2, or 3 installed, or ArcGIS 9.1, then GlobeXplorer layers can only be viewed in an unprojected Data Frame, with the coordinate system set to GCS_WGS_1984.

If you are using ArcGIS 8.3 or 9.0 without any Service Packs installed, and your Data Frame is using a customized projection, switch to using a pre-defined projection.

Solution 2:

Turn off the Business Analyst Extension, and refer to Solution 1 above.

Solution 3:

If your monitor is set to use a high screen resolution, then reduce the size of the ArcMap window so that the Data Frame size is smaller than 1000 x 1000 pixels.

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