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Problem: Unable to see the license manager server when browsing in Desktop Administrator

Description

The license manager computer is not listed when browsing to it in the ArcGIS Desktop Administrator.

Cause

This can occur on networks that utilize Dynamic Host Configuration Protocol (DHCP). If a computer has not been re-booted for a lengthy period, not all computers available on the network are listed.

Solution or Workaround

Reset DHCP to repopulate the names and IP addresses of machines on the network.

  • Release and renew the IP address using ipconfig.
    1. Open a DOS command prompt. Click Start > Run and type cmd.
    2. Click OK.
    3. Type 'ipconfig /release'.
      The following is an example of what will be returned:
      Windows IP Configuration
      Ethernet adapter Local Area Connection X:
      	Connection-specific DNS Suffix . : <your_local>.<internet_ext>
      	IP Address. . . . . . . . . . . . : 0.0.0.0
      	Subnet Mask . . . . . . . . . . . : 0.0.0.0
      	Default Gateway . . . . . . . . . :
      
    4. Type 'ipconfig /renew'.
      The following is an example of what will be returned:
      Windows IP Configuration
      Ethernet adapter Local Area Connection X:
      	Connection-specific DNS Suffix . : <your_local>.<internet_ext>
      	IP Address. . . . . . . . . . . . : X.X.X.X
      	Subnet Mask . . . . . . . . . . . : X.X.X.X
      	Default Gateway . . . . . . . . . : X.X.X.X
      
      Where the 'X' is replaced with the IP address.
  • Reboot the computer; this causes DHCP to reset.

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