Is This Content Helpful?
We're glad to know this article was helpful.
When using the DDE tool in an HTML Viewer to send a translation request, the following error gets returned:
A system error has occurred.
Error Details: "393602:SPRequestConnectFailed".
This results from the DDE servlet (translationServlet) not being able to connect to the Data Delivery extension (DDE) processes necessary for the translation. This can result if DDE is not started or the translationServlet parameters are pointing to the wrong host for DDE.
Select an option below.
A console window appears and should scroll no longer than 30 seconds.