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Error: Flexlm Error -14: cannot find server hostname in network database. Server name: Not_Set

Error Message

When attempting to start ArcGIS Desktop or Workstation, the following error may occur:

"Flexlm Error -14: cannot find server hostname in network database. Server name: Not_Set"

Cause

When the product was initially installed, a license manager was not selected or the license manager selection was skipped. The desktop administrator entry was then set to Not_Set to denote that it is not set yet.

Solution or Workaround

Set the Desktop Administrator's 'License Manager' setting to the correct hostname of the license server.

  1. Determine the license manager computer's hostname by navigating to a command prompt by selecting Start > Run, type CMD, press Enter and type in the command HOSTNAME. This returns the hostname of the machine.
  2. Open Desktop Administrator on the client machine by way of Start > Programs > ArcGIS > Desktop Administrator.
  3. Navigate to the License Manager folder in Desktop Administrator.
  4. Click 'Change' and type in the hostname obtained in Step 1.
  5. Click OK to finalize the changes.

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