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Custom fonts can be used to create custom symbology within an ArcMap document. They can also be used for labels and annotation.
In some cases, when serving such a map via ArcIMS ArcMap Server, the symbology, labels or annotation based on the custom font as seen in the GET_IMAGE result is incorrect.
There are two issues here:
1. The custom font may not be installed on the server.
2. ArcMap Server is not recognizing the custom font.