Problem: An Image service can be created using the Route Server data but not a Route service


The Route Server extension for ArcIMS has been installed as well as a supported release of Route Server SDC-format data. Using the sample configuration file that is installed with the data; for example, usa.axl, users are able to create an Image service. However, when users attempt to create a Route service using the same configuration file, the following error is returned:

"Error When trying to administer Service"


The Route Server version installed may be incorrect.

Solution or Workaround

There are two CDs included in the ArcIMS Route Server box, one labeled 'Route Server 1.0' and one labeled 'Route Server 1.0 for ArcIMS 4'. Use the latter for ArcIMS 4.0 and ArcIMS 4.0.1.

If installing from a network location, check the date of the installation executable (AIMSRouteServerSetup.exe):

1. The file compatible with ArcIMS 3.1 is dated Nov. 13, 2001.

2. The file compatible with ArcIMS 4.0 and ArcIMS 4.0.1 is dated April 1, 2002.

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