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Error: Configuration data for this product is corrupt

Error Message

While installing ArcGIS 8.x products, the following error occurs:

Error:
Configuration data for this product is corrupt.

Cause

This error is caused by conflicting entries in the registry.

Solution or Workaround

Use a Windows Installer logfile and the registry editor to locate and remove the conflicting registry entries.

Warning:
The instructions below include making changes to essential parts of your operating system. It is recommended that you backup your operating system and files, including the registry, before proceeding. Consult with a qualified computer systems professional, if necessary.

Esri cannot guarantee results from incorrect modifications while following these instructions; therefore, use caution and proceed at your own risk.
  1. Open regedit by going to Start > Run and typing 'regedit'. Click OK.
  2. Navigate to the HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Windows\Installer hive.
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    Note:
    If the Installer key does not exist, create it by right-clicking in the right pane and choosing New > Key. The name should be Installer.
  3. Create a new string value (Right-click > New > String Value) within the installer directory called 'Logging'. Double-click this entry to change the Value field to 'voicewarmup'.
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  4. Create a new DWORD value (Right-click > New > DWORD) called 'Debug' and double-click the new entry to set the value to 7.
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    Select the radio button for 'Hexadecimal' and click OK.
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  5. Exit the registry editor.
  6. Attempt to install ArcGIS. When it fails, open up the newly-created logfile. This is located in the TEMP directory. To find out where the TEMP directory is set, inspect the User Environment variable called TEMP.
    The TEMP variable in this case is pointing at D:\temp. Look in this directory for a file called MSI*.tmp.

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  7. Inspect the log to find out where the install is failing. Look for the entry 'last line that generated an error'. Below this is an error and a key (such as HKCU\Software\Microsoft\Installer\Products\74BW21DBFDBD3D11EBAE000ACC725290\Sourcelist).
    Note:
    The long alphanumeric string is the 'unique identifier' for the conflicting product.
  8. Search the registry to find all instances of the key found in the logfile. Delete all instances of this string from the registry.
  9. Restart the computer.
  10. Proceed with the install of ArcGIS.
    Note:
    If the installation fails, inspect the new log file and repeat the process in steps 5-8 to remove all conflicting registry entries.
    Warning:
    The steps outlined in this article involve enabling a logging feature for the Windows Installer. If left enabled, this feature will create logfiles for every installation operation done in the Windows Installer. It is recommended to disable this logging option after resolving this problem.

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