English

Error: The System Clock has been set back to the past. This is not allowed!

Error Message

Starting an Esri software product may return the following error:

Error:   
"The System Clock has been set back to the past. This is not allowed!"

Cause

Any action that puts future-dated files on the license manager server results in the error message shown above. Setting the system clock to the past, setting the clock ahead and then back to the present, or getting future-dated files from another source are all examples of such an action.
 

Note:
Setting the clock back does not cause this error if the user has a permanent license. The software can still be launched.

Solution or Workaround

 

  1. Verify that the date and time on the system are correct. Also verify that AM or PM is set properly.
    Figure 1: The Date and Time Properties dialog box

    image of the Date and Time Properties dialog box
 
  1. Verify that the time zone is correct; open the Date and Time Properties dialog:
 

Windows NT and 2000:

  1. Click Start > Settings > Control Panel > Date and Time.
  2. Select the Time Zone tab.

Windows XP:

  1. Select Start > Control Panel > Date and Time.
  2. Select the Time Zone tab.

Windows 7:

  1. Click Start > Control Panel > Date and Time.
  2. Under Time zone, click Change time zone.
  1. Reboot the computer and start ArcMap. If problem persists, move to Step 4.
  2. Verify that there are no hidden files and folders.
Note:
Please see the Microsoft help documentation for the appropriate operating system 
to show hidden files, folders, and drives.
Note:
The following step is not necessary in Version 10 and later versions. Setting the 
clock back to the current date and time should resolve the error.
  1. Search the computer's hard drive for files with future file dates.
Note:
Please see the appropriate Microsoft help documentation for help on how to search 
for files by date.
Note:
This step is not necessary in Version 10 and later versions. Setting the clock back 
to the current date and time should resolve the error.
Warning:   
The instructions below include making changes to essential parts of your operating 
system. It is recommended that you backup your operating system and files, 
including the registry, before proceeding. Consult with a qualified computer systems 
professional, if necessary. Esri cannot guarantee results from incorrect modifications 
while following these instructions; therefore, use caution and proceed at your own risk.
 
  1. Remove all files and folders whose time/date stamp is greater than 4 hours ahead of the current system time and date. This may require moving them onto another workstation, reloading applications, or in the case of system files, it may be necessary to reinstall the operating system.
 
Note:
Though other alternatives may be available, Esri Technical Support cannot provide or 
support the use of them. If there are further questions regarding the information in this 
article, contact Esri Technical Support, otherwise direct all other inquiries to an Esri 
regional representative.