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Accessing a layout from an ArcMap Service is only available using a custom client. A custom client can access the layout, as well as, change the spatial extent of a data frame within the layout.
The width of the scale bar in the output layout may be different than in the original ArcMap document layout.
Two things may be causing this:
1. The scale bar resizing property in the original map document is set to 'adjust width'. This causes the scale bar width to change when the scale of the data frame is changed. This is expected behavior.
2. Using the ENVELOPE command to change the spatial extent of a layout data frame may result in scale bars that do not adjust correctly.