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Problem: Position of the scalebar for an ArcMap service is not correct when using HTML or custom viewer

Description

The position of the scalebar in an HTML viewer or other custom viewers is not correct for an ArcMap service.

Cause

If database units are being used in the request for specifying scalebar coordinates, the location of the scalebar will not be correct.

Solution or Workaround

Instead, use pixel units for specifying the scalebar coordinates.