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FAQ: Unable to create an ArcMap Service

Question

Unable to create an ArcMap Service

Answer

There are a number of reasons why users may not be able to create an ArcMap Service:

1. Is the ImageServer ArcMap listed as a virtual server?
<a href='http://support.esri.com/en/knowledgebase/techarticles/detail/22034' target='_blank'>Problem: Unable to add an ArcMap Service because ImageServerArcMap is not listed as a virtual server</a>
2. Is the monitor running? Is the proper license or authorization file present?
<a href='http://support.esri.com/en/knowledgebase/techarticles/detail/22040' target='_blank'>Error: Error when trying to administer Service</a>
3. Does the output directory exist? Does the ArcIMS user have write access to the output directory?
<a href='http://support.esri.com/en/knowledgebase/techarticles/detail/22042' target='_blank'>Error: Error When trying to administer Service. Service can not be created</a>
4. When using multiple spatial servers, does the ArcIMS user have acess to all output directories?
<a href='http://support.esri.com/en/knowledgebase/techarticles/detail/22090' target='_blank'>Problem: When using multiple spatial servers, certain requests receive no response</a>
5. Does the user have access to the data referenced in the maps? Does the map use relative paths? Does the map have broken links?
<a href='http://support.esri.com/en/knowledgebase/techarticles/detail/22045' target='_blank'>Error: Error when trying to administer mapservice. Service cannot be created. Data for the layer of dataframe is not found.</a>
6. Does the map have a secure service layer?
<a href='http://support.esri.com/en/knowledgebase/techarticles/detail/22050' target='_blank'>Error: Error When trying to administer Service. Service can not be created. MXD document contains a layer pointing to a secure service</a>
7. Does the map have custom features, and are the DLLs registered on the server?
<a href='http://support.esri.com/en/knowledgebase/techarticles/detail/23902' target='_blank'>FAQ: Does ArcMap Server support custom features, layers, symbols, and renderers?</a>
8. If the map references ArcSDE data, is the connection information saved with the map? Do all the layers in your map reference ArcSDE data containing fields with subtypes?
<a href='http://support.esri.com/en/knowledgebase/techarticles/detail/22052' target='_blank'>Problem: Cannot serve ArcMap documents referencing ArcSDE data</a>
9. Does the map have any embedded objects within it?
<a href='http://support.esri.com/en/knowledgebase/techarticles/detail/23943' target='_blank'>FAQ: Can I create an ArcMap Service with a map containing an embedded object?</a>
10. Does the map reference .GIF or compressed .TIF data?
<a href='http://support.esri.com/en/knowledgebase/techarticles/detail/24779' target='_blank'>Problem: Cannot create ArcMap Service with map containing layers referencing GIF or LZW compressed TIFFs</a>
11. Does the map reference a large (> 1000) image catalog?
<a href='http://support.esri.com/en/knowledgebase/techarticles/detail/24566' target='_blank'>Problem: ArcMap Server cannot serve maps containing large image catalogs</a>
12. Is there free disk space on the spatial server?
13. Is there an invalid picture element in the ArcMap document layout?
<a href='http://support.esri.com/en/knowledgebase/techarticles/detail/26648' target='_blank'>Problem: ArcMap Server hangs when there is an invalid picture element in the layout</a>
14. Using Tomcat 5.0.28?
<a href='http://support.esri.com/en/knowledgebase/techarticles/detail/29766' target='_blank'>Bug:Cannot create some services in ArcIMS Administrator if using Tomcat 5.0.28</a>

Refer to the Knowledge Base articles below for more information.

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