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Problem: Unable to add an ArcMap Service because ImageServerArcMap is not listed as a virtual server

Description

An ArcMap Service cannot be created because ImageServerArcMap is not listed as one of the virtual servers.

Cause

The ArcIMS ArcMap Server requires a license. If there is something wrong with the license configuration, ImageServerArcMap will not be among the listed virtual servers.

Solution or Workaround

See if the license is properly configured. Check for the following:

  • The License Manager (and all necessary ArcMap Server license files) is properly installed on the License Server machine.
  • The hardware key is on the License Server machine.
  • The machines housing the ArcMap Server have the following registry key: HKEY_LOCAL_MACHINE\SOFTWARE\ESRI\ARCIMS\LICENSE_SERVER = “@<license_server>” (e.g., @myserver).
  • Please refer to the topic Installing ArcIMS ArcMap Server in the ArcIMS Installation documentation for more information.

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