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When trying to access an ArcIMS Java Custom Viewer or Java Standard Viewer that references MapServices authenticated by the Servlet Connector's file-based authentication method, the web browser hangs.
The Java Viewer applet is running on top of Java Runtime Environment (JRE) version 1.3.1 or 1.3.1_02.
Uninstall the existing version of JRE on the client machine that is causing the problem (1.3.1 or 1.3.1_02) and install JRE 1.3.0_02 from the Sun website.