ArcIMS 3.1 Services stop for no reason

Description

On some installations, ArcIMS Tasker, ArcIMS Monitor, and ArcIMS Application Server stop for no reason.

Cause

There are several possible causes:
· There may be a conflict with Microsoft Exchange 2000. Upon stopping and disabling the services for Exchange 2000, the problem goes away.

· There may be a conflict with Microsoft System Management Server (SMS) Client services SMS Client and SMS Remote Control Agent. Once the services are stopped and disabled, the problem goes away.

· Dell diagnostic tools on Dell servers (more commonly a problem with Tomcat).

· It has been reported that when running the IBM Netfinity Director on Windows 2000, the ArcIMS services can be started, but they automatically stop in about 30-60 seconds. An error such as the following may be logged into the system event log: "DCOM errors, access denied attempting to launch DCOM server" and the services stop after 30-60 seconds.

Director uses a service called Director Support Program that seems to conflict with ArcIMS. If the Director service is stopped, then the ArcIMS services remain running.

Solution or Workaround