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This error occurs when loading the start.asp for the default Active Server Pages generated by RouteMAP IMS Author:
"Create server object getting error"
This error can occur for one of these reasons:
Warning: The instructions below include making changes to essential parts of your operating system. It is recommended that you backup your operating system and files, including the registry, before proceeding. Consult with a qualified computer systems professional, if necessary. Esri cannot guarantee results from incorrect modifications while following these instructions; therefore, use caution and proceed at your own risk.
The Java Virtual Machine must be installed during WebGate installation. If not, it can be installed by running the VM Installer in the RouteMAP IMS WebGate installation, or by downloading a newer version from Microsoft (see link below).