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Problem: ArcMap startup splash screen appears for 2-3 seconds then disappears and application fails to start

Description

ArcMap startup splash screen appears for 2-3 seconds then disappears and application fails to start.

Cause

Incorrect version of /winnt/system32/gswdll32.dll. For Windows 2000 and NT 4.0 the version should be 5.50.0.0. In some cases, installing another application may override the DLL with a different version. This has been noted to happen when installing the hydraulic software program H20Net v3.

Solution or Workaround

Warning:
WARNING: The instructions below include making changes to essential parts of your operating system. It is recommended that you backup your operating system and files, including the registry, before proceeding. Consult with a qualified computer systems professional, if necessary.

ESRI cannot guarantee results from incorrect modifications while following these instructions. Therefore, use caution and proceed at your own risk.

1. Right-click /winnt/system32/gswdll32.dll. Click Properties and select the Version tab.

2. If the version is incorrect, replace it with correct version. See Related Information below to download the file.

3. Register it using the following command at the DOS prompt:

Code:
regsvr32 d:\arcexe80\bin\mxtools.dll

Related Information