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This is one possible fix when the HTML viewer hangs with Retrieving Map image.
1. Open the ArcIMSparams.js file in a text editor such as WordPad. This file is created by ArcIMS Designer and placed in the HTML directory of the Map web pages.
2. Search for this line:
3. Change the path to reflect the correct directory location of the header.htm and footer.htm files.
4. Save the file.
5. Clear your browser cache.
<a href='http://support.esri.com/en/knowledgebase/techarticles/detail/14652' target='_blank'>How To: Clear your browser's cache</a>
6. Reload and try to view the page.