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How To: Verify TCP/IP is installed and functioning properly

Summary

The ArcGIS License Manager requires the installation of TCP/IP and a network card.

Procedure

  1. Click Start > Programs > Accessories > Command Prompt. Type 'hostname' to return the name of the system:

    Code:
    c:\> hostname
    server1

    In this example, the hostname is 'server1'.

    If the hostname command returns anything other than the machine's hostname, the TCP/IP may need to be installed or reinstalled. Contact a Network Administrator for assistance.
  2. Type 'ipconfig' to return the IP address of the system.

    Code:
    c:\> ipconfig

    Windows NT IP Configuration

    Ethernet adapter El90x1:

    IP Address . . . . . . . : 198.102.62.22
    Subnet Mask. . . . . . . : 255.255.255.0
    Default Gateway. . . . . : 198.102.62.25

    Look at the 'IP Address' line for the current IP address of the computer.
  3. Ping the hostname as returned in step 1.

    Code:
    c:\> ping server1

    Pinging server1 [198.102.62.22] with 32 bytes of data:

    Reply from 198.102.62.22: bytes=32 time<10ms TTL=128
    Reply from 198.102.62.22: bytes=32 time<10ms TTL=128
    Reply from 198.102.62.22: bytes=32 time<10ms TTL=128
    Reply from 198.102.62.22: bytes=32 time<10ms TTL=128

    If the IP address returned by step 2 matches the IP Address returned by the ping command, the local TCP/IP name resolution is set up and functioning properly.

    If the IP address returned by step 2 does not match the IP Address returned by the ping command, then name resolution for the system's hostname is incorrect. Contact a Network Administrator to correct the problem.
  4. If ArcGIS is attempting to check out licenses from a remote license manager, execute the ipconfig and ping commands on both the server and the workstation. In this example, the hostnames are workstation1 and server1.

    Run these commands while on the workstation:

    Code:
    c:\> ipconfig
    c:\> ping workstation1
    c:\> ping server1

    Run these commands while on the license server:

    Code:
    c:\> ipconfig
    c:\> ping server1
    c:\> ping workstation1

    The IP address for the workstation should be identical when ping is performed on the workstation and the server. This is also true for the server. If a command returns a different IP address for a particular machine, TCP/IP is not functioning properly. Contact a System Administrator.