Knowledge Base - Technical Articles
Bug: Basemap layer is not added to map when using the Add Basemap dialog
| Article ID: | 40446 |
|---|---|
| Bug Id: | NIM082479 |
| Software: | ArcGIS - ArcEditor 10 ArcGIS - ArcInfo 10 ArcGIS - ArcView 10 |
| Platforms: | Windows XP, Server 2003 |
Description
When adding a basemap layer using the Add Basemap dialog from the Add Data menu, the basemap layer is not succesfully added to the map document.
This can also happen when adding content from Add Data > Add Data from ArcGIS Online.
This can also happen when adding content from Add Data > Add Data from ArcGIS Online.Cause
This is a known issue introduced with the File Menu Performance patch for Service Pack 3 and occurs at Service Packs 4 and 5. The problem occurs when the length of the Windows username exceeds 10-13 characters.
Workaround
The layer is successfully downloaded from ArcGIS.com; however, it is not added to the map.
To add the layer to the map:
To add the layer to the map:
- Browse to My Documents > ArcGIS > Packages.
- Locate the folder with the same name as the basemap and a .lpk extension.
- Expand that folder and add the layer file to the map.
Content from ArcGIS Online also has respective folders and an associated layer file inside each folder that can be added to the map.
Related Information
Created: 7/10/2012
Last Modified: 7/26/2012
Article Rating:
(1)
(1)
By lsilsbee - 08/20/2012 4:39 PM
The article is incorrect or the solution didn’t work.
I'm on ArcGIS 10.0, SP4 and the basemap packages are not downloading to MyDocuments (there is no Packages folder).
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