Knowledge Base - Technical Articles
Error: Error: Feature ARC/INFO is untrusted
| Article ID: | 39552 |
|---|---|
| Software: | ArcGIS - ArcEditor 10 ArcGIS - ArcInfo 10 ArcGIS - ArcView 10 |
| Platforms: | Windows XP, Server 2003, Vista, Server 2008, Windows 7 |
Error Message
The following are similar error messages that relate to this same issue:
"The ArcGIS Server Administrator has detected that your licenses have become untrusted. This can occur when a machine hardware configuration has changed or licenses have been restored from a backup. Please click the 'Repair' button below to repair your untrusted licenses."
"Error repairing fulfillment (FID-xxxxxxxxxx) with license server (xxxxxx)."
Cause
The TSF encrypted file and the XML configuration file holds activation details for both single-use and concurrent-use licensed products.
Solution or Workaround
Solution 1: Repair Trusted Storage
If the Trusted Storage is in an 'untrusted state' the Trusted Storage must be repaired. Each license is allotted a set number of two repairs per year.
If the Trusted Storage model becomes untrusted, a warning is received when launching ArcGIS Administrator or ArcGIS License Manager that the trusted storage is in need of a repair.
The Trusted Storage repair can be completed by selecting the Repair button within the ArcGIS Administrator, ArcGIS License Administrator, or by de-authorizing and re-authorizing the licenses.
If the repair is not available, then the Trusted Storage can be either deleted or renamed (Solution 2).
Solution 2: Delete or rename Trusted Storage files
Navigate to the Trusted Storage:
• Windows XP & 2003 Server:
C:\Documents and Settings\All Users\Application Data\FLEXnet
• Windows Vista, 2008 Server & 7:
C:\ProgramData\FlexNet
• Unix/Linux:
/usr/local/share/macrovision/storage
1. Delete the Trusted Storage; delete the 'ArcGIS_xxxxxxxx_tsf.data' file within the FlexNet folder.
2. Delete the 'fnp_registrations.xml' file located in the following path:
C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher
3. Re-authorize the software.
Related Information
- With licensing, what system parameters are referenced by the Trusted Storage licensing model?
The ArcGIS 10.x licensing model takes advantage of a new licensing technology known as 'Trusted Storage'. The Trusted Storage model must both be initialized and associated with a specific system, and subsequently audited locally by the ArcGIS sof...
Created: 11/8/2011
Last Modified: 1/24/2012
(2)
Comments
By nicktemendez@yahoo.com - 03/12/2013 10:13 PM
The article is incorrect or the solution didn’t work.
Rating:
By vsfoote - 04/28/2013 8:49 AM
The article needs to be updated.
Step 2, to delete fnp_registrations.xml is NOT a correct action because it will impact other FLEXnet Publisher Trusted Storage dependent applications. Correct action is to retain the configuration file and simply the edit the fnp_registrations.xml to delete only the ARCGIS Publisher stanzas:
ARCGIS
ARCGIS
CITYENG
Rating:
