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Technical Article   HowTo:  Deauthorize ArcGIS Desktop and Engine Single Use licenses after uninstalling the software

Article ID: 38656
Software:  ArcGIS - ArcEditor 10 ArcGIS - ArcInfo 9.3.1, 10 ArcGIS - ArcView 10 ArcGIS Engine Developer Kit 10, 10.1, 10.2, 10.2.1 ArcGIS Engine Runtime 10 ArcGIS for Desktop Advanced 10.1, 10.2, 10.2.1 ArcGIS for Desktop Standard 10.1, 10.2, 10.2.1 ArcGIS for Desktop Basic 10.1, 10.2, 10.2.1
Platforms:  Windows XP, Server 2003, Vista, Server 2008, Windows 7, Windows 8, Server 2012, Server 2008 R2, Windows 8.1, Server 2012 R2

Summary

Instructions provided describe how to deauthorize ArcGIS Desktop and Engine after uninstalling the software.

When moving ArcGIS Desktop or Engine Single Use software to a new machine, the software must first be deauthorized and uninstalled from the existing machine and then installed and authorized on the new machine. If the software was uninstalled without deauthorizing it, use the ArcGIS Deauthorization Tool and follow these instructions to deauthorize the software.

Procedure

The ArcGIS Deauthorization Tool allows users to deauthorize licenses without having to re-install the ArcGIS Desktop or ArcGIS Engine software to complete the deauthorization.

  1. Download the ArcGIS Deauthorization Tool (4.23 MB .zip file).
  2. Extract the tool from the .zip file to a temporary location on the local machine.
  3. Open the unzipped folder and run Deauthorize.bat to deauthorize licenses.

Created: 1/28/2011
Last Modified: 3/12/2014

Article Rating: (9)
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Comments

By YashChau - 11/12/2014 10:28 PM

Other - See details below.

the license fails to deauthorize without any reason. then you find that the license has been removed from the machine but is still not deauthorized from esri server. then you write to support to get it released. why does this happen?

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By runawaywill - 04/16/2014 6:27 PM

Great article! It helped a lot!

Followed the instructions. Downloaded tool. Extracted. Ran the .bat file. Waited about 15 minutes for servers to update(just in case) Installed My student ArcGIS software on my new desktop. Authorized a single basic license. Up and running.

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By dragonstryk - 05/17/2013 11:19 PM

Other - See details below.

Here is how I got it to work. Unzip the downloaded file and remember the location it unzipped to. Run the file called "Deauthorize.bat" inside the folder created by the zip file. You may need to wait a day after the file is run to let their system update itself. Restart the computer, this stops and starts the license server on the computer. Open ArcGIS Administrator Select the folder "Desktop" Be sure "Advanced (ArcInfo) Single Use" is selected. Click the button "Authorize Now"-- This will launch the Authorization Wizard. Select the first option "I have installed my software and need to authorize it." click next Select the second option- Authorize at ESRI's website and click next Fill in the required information on both pages and click next Enter the authorization code that came with the DVD and click next. Save the file-don't change the name-and remember where you saved it. Click on the link to upload it to the ESRI website. At ESRI's website click on browse and go to where you saved the file and upload it. Stay at that webpage. The response should be fairly quick. They will give you a file to download from the same page you uploaded. Remember where you saved it. Go back to the Authorization Wizard and click back until you come to the beginning and select the third option. "I have received an authorization file from ESRI and am now ready to finish the authorization process" Browse to where the file you downloaded is and select it. once it is listed in the location box select next. The wizard will read the file and tell you the results. If you want to see what they authorized and when it expires. Reopen ArcGIS Administrator and select the folder "Availability". This will show you every piece of ArcGIS and which pieces are authorized.

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By dragonstryk - 05/16/2013 9:56 AM

The article is incorrect or the solution didn’t work.

Ran the tool and I am still told to many users for the authorization number I have.

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By vsfoote - 03/18/2013 7:18 AM

Other - See details below.

Some more documentation would be helpful. Also, the ArcGIS Deauthorization Tool was built against FlexNet Publisher 11.6.1 components coincident with 10.0 initial release. Not clear if it still works for 10.1 release. In any case the tool should probably be recompiled against FNP 11.11.1 for future compatibility with ArcGIS 10.1 sp2/10.2 release.

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By fabian.camargo - 02/05/2013 8:17 AM

I would like to see a new article that discusses the topic outlined below.

my problem is even more serious. the license server was reinstalled completely. So Deauthorization Tool Tool does not solve the problem.

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By nbf - 07/10/2012 6:28 AM

I would like to see a new article that discusses the topic outlined below.

Gave up on trying to find any info in ArcGIS help or ESRI forums about how to actually deauthorize ArcGIS 9.2 PRIOR to uninstalling (or any version for that matter). But I did find this so I'll go with the uninstall then deauthorize process, though this is clearly not optimal.

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By will6303 - 10/05/2011 7:30 AM

Great article! It helped a lot!

Some more documentation could be beneficial, such as how this removes and returns a license stored within the Flexera trusted storage, but the utility is awesome.

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By Anonymous - 04/13/2011 8:53 PM

I have suggested related resources/links that can enhance this article. See below.

It would be nice to actually have some bona fide documentation on this other than "run the batch file". Are there pre-requisites like "ArcGIS 10.0 is not installed" or "No ArcGIS desktop product should be installed - 10.x or 9.x" (a good possibility since 10.0 users may down grade to get work done). Also, error msgs - what does this mean: Uninstalling the ArcGIS (FLEXnet) Licensing Service... Error 1002 attempting to uninstall service Are there others?

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