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Technical Article   Problem:  Opening a PDF with Adobe Reader from within the ArcGIS Developer Help System on Windows 7 gives an error

Article ID: 37244
Bug Id: N/A
Software:  ArcGIS Engine Developer Kit 9.3, 9.3.1, 10
Platforms:  Windows Win 7

Description

Users encounter an error message or empty dialog box from Adobe Reader 9.1.1 and earlier when attempting to view PDF files within ArcGIS Developer Help System on Windows 7 operating systems.

Cause

Windows 7 has compatibility issues with Adobe Reader 9.1.1 and earlier when viewing PDF files in Web browsers.

Solution or Workaround

Go to the Adobe Reader Web site and update Adobe Reader to 9.1.2 or higher. Opening a PDF within the ArcGIS Developer Help System no longer displays an error.


    Created: 9/29/2009
    Last Modified: 6/28/2010

    Article Rating: (2)
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    Comments

    By kamil_blajer - 12/05/2011 1:14 PM

    Great article! It helped a lot!

    Rating:

    By maxlor1958 - 08/05/2011 1:23 PM

    Other - See details below.

    I got to this from the following link http://support.esri.com/index.cfm?fa=knowledgebase.techarticles.articleShow&d=37244 from the page http://wikis.esri.com/wiki/display/ag93bsr/ArcGIS+Desktop that was supposed to lead me to some explanation about limitations about ArcGIS and Windows 7 / 64 bits machine. Something . I am going to update my account... My new email is maxlor1958@gmail.com Regards.

    Rating: