Knowledge Base - Technical Articles


Technical Article   Error:  Windows Installer has stopped working. A problem caused the program to stop working correctly.

Article ID: 35346
Software:  ArcInfo Workstation 9.2, 9.3 ArcGIS - ArcEditor 9.2, 9.3, 9.3.1, 10 ArcGIS - ArcInfo 9.2, 9.3, 9.3.1, 10 ArcGIS - ArcView 9.2, 9.3, 9.3.1, 10
Platforms:  Windows Vista

Error Message

When installing ArcGIS Desktop or ArcInfo Workstation on Windows Vista, the following error is encountered:

"Windows Installer has stopped working.
A problem caused the program to stop working correctly.
Windows will close the program and notify you if a solution is available."

"Windows Installer was closed.
To help protect your computer DEP has closed Windows Installer."

Cause

The Windows Installer is at an older version or has become corrupt.

Solution or Workaround

Install version 4.5 of the Windows Installer and reboot the machine. The download link can be found in the Related Information section below.


    Related Information


    Created: 8/11/2008
    Last Modified: 6/8/2011

    If you would like to post a comment, please login