Knowledge Base - Technical Articles
Problem: ArcToolbox tools cause ArcMap and ArcCatalog to crash with an error
| Article ID: | 32661 |
|---|---|
| Bug Id: | N/A |
| Software: | ArcGIS - ArcEditor 9.0, 9.1 ArcGIS - ArcInfo 9.0, 9.1 ArcGIS - ArcView 9.0, 9.1 ArcSDE 9.0, 9.1 |
| Platforms: | Windows 2000, XP, 2003Server |
Description
When attempting to open any tool from ArcToolbox, ArcMap or ArcCatalog crash with the following error message:
"ArcMap.exe has encountered an error and needs to close. We apologize for the inconvenience."
or
"ArcCatalog.exe has encountered an error and needs to close. We apologize for the inconvenience."
The Microsoft error may be followed by additional memory reference errors:
"The instruction at 0x000xx00 referenced memory at 0x000000. The memory could not be 'read'. Click OK to terminate the program."
"ArcMap.exe has encountered an error and needs to close. We apologize for the inconvenience."
or
"ArcCatalog.exe has encountered an error and needs to close. We apologize for the inconvenience."
The Microsoft error may be followed by additional memory reference errors:
"The instruction at 0x000xx00 referenced memory at 0x000000. The memory could not be 'read'. Click OK to terminate the program."
Cause
There is a known conflict between Microsoft Internet Explorer 7 and the ArcToolbox interface in ArcGIS 9.0 and 9.1. This problem has been resolved in ArcGIS 9.2.
Solution or Workaround
- ArcGIS Desktop 9.0
Uninstall Internet Explorer 7. Internet Explorer 6 becomes automatically active.
ArcGIS Desktop 9.0 was moved to Mature Support in May 2005, which means that no more patches or service packs will be provided for this release. See the ArcGIS Desktop Product Life Cycle PDF for more information.
- ArcGIS Desktop 9.1
Download the ArcGIS 9.1 Desktop Patch for Internet Explorer 7 Users, or ArcGIS Desktop 9.1 Service Pack 2. See the links in the Related Information Section below. Download and install ArcGIS Desktop 9.1 Service Pack 2 if the ArcGIS Desktop 9.1 Student Evaluation or Evaluation version is installed.
Related Information
- ArcGIS 9.1 Desktop Patch for Internet Explorer 7 Users
- ArcGIS 9.1 Service Pack 2
- Launching any Geoprocessing tool will crash the application if Internet Explorer 7.2 Beta SP2 or SP3 is installed
Launching any Geoprocessing tool crashes ArcMap or ArcCatalog if Internet Explorer 7.2 Beta 2 or 3 is installed. The following DLLs are reported in the error: * mfc71u.dll * mfc42u.dll. {NOTE}The context sensitive import/export functionali... - Does ESRI support Microsoft Internet Explorer 7 release with ArcGIS products?
ESRI supports Microsoft Internet Explorer 7 release with ArcGIS 9.1 and higher for the ArcGIS Desktop, ArcGIS Engine, and ArcIMS products. ESRI also supports Microsoft Internet Explorer 7 release with ArcGIS 9.2 Service Pack 1 and higher for ArcGI...
Created: 2/9/2007
Last Modified: 11/9/2009
By Anonymous - 04/09/2007 5:42 PM
Other - See details below.
Why isn't this article linked to the user forum discussion regarding the the myriad problems people have had with 9.1? More importantly, why did ESRI release 9.1 with a bug of this nature? Shouldn't you guys be communicating with the Microsoft people given that software like Explorer is used very widely?