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Technical Article   Problem:  Please wait while Windows configures ArcGIS Desktop

Article ID: 30880
Bug Id: N/A
Software:  ArcGIS - ArcEditor 8.3, 8.1, 8.1.2, 8.2, 9.0, 9.1, 9.2, 9.3, 9.3.1 ArcGIS - ArcInfo 8.2, 9.0, 8.0.1, 8.0.2, 8.1, 8.1.2, 8.3, 9.1, 9.2, 9.3, 9.3.1 ArcGIS - ArcView 8.3, 8.1, 8.1.2, 8.2, 9.0, 9.1, 9.2, 9.3, 9.3.1
Platforms: N/A


When opening ArcMap or ArcCatalog, an ArcGIS Desktop dialog box displays the following message:

"Please wait while Windows configures ArcGIS Desktop"

The program continues to install ArcGIS Desktop and asks for the installation source if it cannot find it.


ArcMap or ArcCatalog is looking for a file or group of files that is no longer available. The removal of the file(s) may be caused by the installation of a new software, system update or anti-virus.

Solution or Workaround

Look in the System Event Viewer:

  1. Click Start > Control Panel > Administrative Tools > Event Viewer.
  2. Highlight the Application or Application Log in the Event Viewer.
  3. Double-click on the latest MisInstaller log. If it does not appear similar to the one shown below, click on the next one. -show me-

    The product, ArcCatalog, is searching for a specific file. In the following example the file RepairGIOApps.exe is missing.
    [O-Image] [O-image] Log from Event Viewer
  4. Search for the missing file from another workstation or through the Internet.
  5. Open the Windows Explorer and navigate to the specified directory shown in the Event Viewer. Copy and paste the missing file into the directory.

Created: 5/22/2006
Last Modified: 5/3/2011

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By Anonymous - 10/05/2006 10:55 AM

The article is incorrect or the solution didn’t work.

I got excited when I saw this article, but then tried to follow the instructions and got stuck. First of all, I guess not all computers are set up the same, I found the event viewer uner administrative tools, not system administrator. Also, the final stop is to navigate to the specified directory shown in the event viewer and replace the missing file. If I lost this file when my windows operating system was updated how can i replace the missing file?