Support

Images or inserted objects, as such JPEG or BMP files, Excel spreadsheets, etc., in an ArcMap Layout with a page size larger than the default printer's default page size fail to draw or draw incorrectly on export. Picture marker symbols or areas with a picture fill may also fail to render properly on export. The legend patches of web map service layers may export pixelated or fail to draw.

If the inserted object, image, or legend patch falls outside the default page size of the Windows default printer, Windows GDI drawing calls used by ArcMap may not properly draw the object or image on output.

On some printers, selecting 'Use Printer Paper Settings' in the Page and Print Setup dialog box alleviates the problem. See the link in the Related Information section for more information on how to use the Use Printer Paper Settings option.

Alternatively, set the Windows default printer's default page size to a page size as large as or larger than the page layout that is being exported. For example, if the map document is a tabloid size (17 x 22) set the default printer's default page size to 17 x 22 or larger before opening ArcMap.

1. Open the Windows Devices and Printers dialog box by navigating to Start > Control Panel > Devices and Printers.
2. Under Printers and Faxes, right-click the default printer; it has a check mark icon.
3. Select Printing preferences.
4. On the Paper/Quality tab, under Paper Options, select a paper size larger than the paper size of the desired layout. Click OK. The name and appearance of the Printer Properties dialog box may vary according to printer/driver and Windows version.
5. Start ArcMap, open the map document and export or print again.

• Inserted or pasted Word and Excel objects, documents, and tables do not print or export correctly
  Inserting and/or copying and pasting objects and documents made from other Windows applications, such as Microsoft Word or Excel, do not print or export correctly, are of bad quality, and/or may be missing elements.
• Diagnose an ArcMap printing or exporting problem
  When printing or exporting from ArcMap, ArcMap first creates a Windows enhanced metafile (*.EMF) of the layout or data view. Once the EMF file has been created, ArcMap sends it to the printer engine or export driver selected for the conversion to ...
• What is the difference between pasting from another application and inserting an object?
  Documents inserted into ArcMap map documents from other applications via Insert > Object are linked objects. Any updates to the original document automatically update in the map document. When a document is copied and pasted from another applic...
• Set up ArcMap page and printer settings
  Instructions provided describe how to set up ArcMap page and printer settings. This article contains conceptual and procedural information on how to properly set up the map page and printer paper sizes for ArcGIS 9.x. ArcMap was designed so tha...
• The PrintingTools service produces garbled or pixelated legend patches in PDF output