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Technical Article   Error:  Error 1335: The cabinet file '' is corrupt

Article ID: 27678
Software:  ArcInfo Workstation 8.0.1, 8.1, 8.2, 8.3, 9.0, 9.1, 9.2, 9.3 ArcGIS - ArcEditor 8.1, 8.1.2, 8.2, 8.3, 9.0, 9.1, 9.2 ArcGIS - ArcInfo 8.0.1, 8.0.2, 8.1, 8.1.2, 8.2, 8.3, 9.0, 9.1, 9.2 ArcGIS - ArcView 8.1, 8.1.2, 8.2, 8.3, 9.0
Platforms: N/A

Error Message

When loading any software from the CD, the following error may occur:

"Error 1335: The cabinet file '' required for this installation is corrupt and cannot be used."


This is typically caused by corrupt download or install media.

Solution or Workaround

To resolve the issue use one of the following two options below:

  • Option 1:

    Copy the contents of the CD locally to the hard drive and then run the setup.exe file.
  • Option 2:

    1. Load the CD into the CDROM drive on another computer on the network.

    2. Map the CD-ROM drive to the local machine using Window's Map Network Drive option.

    3. Browse to the mapped drive and install from the CD.
  • If Option 1 and 2 fail:

    Download or order a new set of media from the Esri Customer Care Portal and re-try the installation using the new media.

Created: 9/20/2004
Last Modified: 4/17/2013

Article Rating: (2)
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By jaugsburger - 04/18/2013 7:17 AM

Other - See details below.

This article has been updated.

By suffee - 03/11/2013 9:10 PM

The article needs to be updated.

Downloaded ArcReader to my hard drive, expanded folder. Copied folder directly underneath C:\. Ran setup again and it still errors out with "Error 1311. Source file not found: C:\ArcReader10Windows\ Verify that the file exists and you can access it". Any help?


By Anonymous - 06/06/2005 3:32 PM

I got a similar error when a burned copy of the ArcGIS 9.0 install disk provided by my IT department was corrupted. Not sure if it was a bad burn or a corrupt original. But, in this case, options 1 & 2 in your article did not help. I had to go with option 3: get a different install disk.


By Anonymous - 11/18/2004 11:01 AM

No, this did not work for me. I actually ran the first install from the local drive and then tried running the install from a CD. I received the same error message both times. (error 1335). I don't know what else to do at this point. Please help. Thanks!