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ArcGIS 10.2 - 10.2.2 for Desktop Print Dialog Hang Patch

Summary

This patch addresses issues some users experienced with certain printers, drivers, and user profiles, wherein the first print of the day from ArcMap would cause the application to stop responding.

Description

Introduction

Esri® announces the ArcGIS 10.2 - 10.2.2 for Desktop Print Dialog Hang Patch. This patch addresses issues some users experienced with certain printers, drivers, and user profiles, wherein the first print of the day from ArcMap would cause the application to stop responding. It deals specifically with the issues listed below under Issues Addressed with this Patch.

Issues Addressed with this patch


  • NIM098209 - After initially starting ArcMap, sending the first print job of the day will hang the program. After restarting ArcMap, subsequent print jobs execute successfully.

Files Installed with this patch


Under the <ArcGIS Desktop Installation>\bin folder:
    ExportUI.dll

Installing this patch on Windows

Installation Notes:

System Administrators: A technical paper is available that discusses the enterprise deployment of ArcGIS 10.2.2 setups using Microsoft Systems Management Server (SMS), System Center Configuration Manager (SCCM), and Group Policy, including additional system requirements, suggestions, known issues, and Microsoft Software Installation (MSI) command line parameters. Deployment in a lockdown environment is also covered. ArcGIS 10.2.2 Enterprise Deployment.

Installation Steps:

ArcGIS 10.2, 10.2.1 or 10.2.2 for Desktop must be installed before installing this patch.

  1. Download the appropriate file to a location other than your ArcGIS installation location.

  2.     Checksum (Md5)
    ArcGIS 10.2 for Desktop ArcGIS-102-DT-PDH-Patch.msp 4E70E806066C8F4C5003FF1920F271E3
         
    ArcGIS 10.2.1 for Desktop ArcGIS-1021-DT-PDH-Patch.msp 85CB0C14FE50C72B76A69B6A2C0D7B97
         
    ArcGIS 10.2.2 for Desktop ArcGIS-1022-DT-PDH-Patch.msp 73F966A5A92B29E51380151DAF6C3328

  3. Make sure you have write access to your ArcGIS installation location.

  4. Double-click ArcGIS-<Version>-DT-PDH-Patch.msp to start the setup process.

    NOTE: If double clicking on the MSP file does not start the setup installation, you can start the setup installation manually by using the following command:

    msiexec.exe /p [location of Patch]\ArcGIS-<Version>-DT-PDH-Patch.msp

Patch Updates

Check the Patches and Service Packs page periodically for the availability of additional patches. New information about this patch will be posted here.

April 11, 2014: The ArcGIS 10.2.2 for Desktop Print Dialog Hang Patch version of the patch has been added to this page.

How to identify which ArcGIS products are installed

To determine which ArcGIS products are installed, choose the appropriate version of the PatchFinder utility for your environment and run it from your local machine. PatchFinder will list all products, hot fixes, and patches installed on your local machine.


Getting Help

Domestic sites, please contact Esri Technical Support at 1-888-377-4575, if you have any difficulty installing this patch. International sites, please contact your local Esri software distributor.