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ArcGIS 10.0 SP2 (Desktop, Engine) Internet Tiled Layers Patch

Summary

This patch addresses an issue in which ArcGIS Desktop and ArcGIS Engine applications crash accessing a tiled internet service (such as Bing Maps or ArcGIS Online Basemaps) when the service response is delayed. Esri recommends that all users of map service layers in ArcGIS Desktop applications (ArcMap, ArcCatalog, ArcReader) or ArcGIS Engine apply this patch.

Description

Introduction

Esri® announces the ArcGIS 10.0 SP2 (Desktop, Engine) Internet Tiled Layers Patch. This patch addresses an issue in which ArcGIS Desktop applications (ArcMap, ArcCatalog, ArcReader) or ArcGIS Engine crash accessing a tiled internet service (such as Bing Maps or ArcGIS Online Basemaps) when the service response is delayed. It deals specifically with the issues listed below under Issues Addressed with this Patch.

Issues Addressed with this Patch


  • NIM070255 - ArcGIS Desktop applications (ArcMap, ArcCatalog, ArcReader) and ArcGIS Engine applications can crash when map service request response time is delayed.


  • Description: When map service layers such as Bing Maps or ArcGIS Online Basemaps are drawn in ArcGIS Desktop applications (ArcMap, ArcCatalog, ArcReader) or ArcGIS Engine, multiple requests are made simultaneously and then reassembled to draw the content requested for the given extent. In situations where these requests take longer to respond, the requesting application can crash. This patch ensures that the situation which caused the crash is avoided, and ensures that map tiles returning after longer timeouts will still be properly handled.


Files Installed in this Patch


    Under the Windows <ArcGIS Product Installation Directory>\bin folder:

      CacheRasterDB.dll
    Under the Linux/Solaris <ArcGIS Product Installation Directory>/bin folder:

      CacheRasterDB.dll

Installing this Patch on Windows


Installation Notes:

  • System Administrators - A technical paper is available that discusses the enterprise deployment of ArcGIS 10 setups using Microsoft® Systems Management Server (SMS) and Group Policy, including additional system requirements, suggestions, known issues, and Microsoft Software Installation (MSI) command line parameters. Deployment in a lockdown environment is also covered. ArcGIS 10 Enterprise Deployment.
ArcGIS 10 Service Pack 2 Desktop, Engine, or Reader must be installed before you can install this patch.

  1. Download the appropriate file to a location other than your ArcGIS installation location.

  2. ArcGIS Desktop Gis10sp2-DT-ITL-Patch.msp
     
    ArcGIS Engine Gis10sp2-E-ITL-Patch.msp
     
    ArcReader Gis10sp2-R-ITL-Patch.msp

  3. Make sure you have write access to your ArcGIS installation location.


  4. Double-click Gis10sp2-<Product>-ITL-Patch.msp to start the install process.

    NOTE: If double clicking on the MSP file does not start the Patch installation, you can start the Patch installation manually by using the following command:

      msiexec.exe /p [location of Patch]\Gis10sp2-<Product>-ITL-Patch.msp
  5. When Setup starts, follow the instructions on your screen.




Installing this Patch on Linux and Solaris


Complete the following install steps as the ArcGIS Install owner. The Install owner is the owner of the arcgis folder.

ArcGIS 10.0 Service Pack 2 Engine, Reader must be installed before you can install this Patch.

  1. Download the appropriate file to a location other than your ArcGIS installation location.


    ArcGIS Engine for Linux gis10sp2-E-ITL-Patch-linux.tar
     
    ArcGIS Engine for Solaris gis10sp2-E-ITL-Patch-slrs.tar
     
    ArcGIS Reader for Linux gis10sp2-R-ITL-Patch-linux.tar
     
    ArcGIS Reader for Solaris gis10sp2-R-ITL-Patch-slrs.tar


  2. Make sure you have write access to your ArcGIS installation location, and that no one is using ArcGIS.


  3. Extract the specified tar file by typing:
    % tar -xvf gis10sp2-E-ITL-Patch-linux.tar (Linux)
    % tar -xvf gis10sp2-E-ITL-Patch-slrs.tar (Sun Solaris)
    % tar -xvf gis10sp2-R-ITL-Patch-linux.tar (Linux)
    % tar -xvf gis10sp2-R-ITL-Patch-slrs.tar (Sun Solaris)
  4. Start the installation by typing:
    % ./applypatch
    This will start the dialog for the menu-driven installation procedure. Default selections are noted in parentheses ( ). To quit the installation procedure, type 'q' at any time.


Patch Updates

Check the ArcGIS Resource Center periodically for the availability of additional patches. New information about this Patch will be posted here.

How to identify which Patch is installed


Windows

    To find out what ArcGIS products are currently installed on your machine, download the PatchFinder.exe utility and run it from your local machine.

Linux / Unix

    To find out what ArcGIS products are currently installed on your machine, download and extract the PatchFinder utility and run it from your local machine.

Getting Help

Domestic sites, please contact Esri Technical Support at 1-888-377-4575, if you have any difficulty installing this Patch. International sites, please contact your local Esri software distributor.