BUG-000105721 for Collector Classic for ArcGIS (Android)

Bug ID Number	BUG-000105721
Submitted	June 8, 2017
Last Modified	June 5, 2024
Applies to	Collector Classic for ArcGIS (Android)
Version found	17.0.1
Version Fixed	17.0.2
Status	Fixed

Workaround

1. Close Collector for ArcGIS.2. Connect the device to a PC via USB.3. Using Windows Explorer to access the device, navigate to ArcGIS_Collector > offline_data > basemaps.4. Cut and paste any offline basemaps into a folder on the PC.5. Using a process of elimination, paste each basemap folder back into the 'basemaps' folder on the device, and open Collector for ArcGIS between each transfer. 6. Once the problematic basemap(s) have been identified, remove them from the device and re-download if necessary.

Steps to Reproduce

Bug ID: BUG-000105721

Software:

Collector Classic for ArcGIS (Android)

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After upgrading to Collector for ArcGIS (for Android) version 17.0.1, the app crashes with the error, "Unfortunately, Collector has stopped."

Workaround

Steps to Reproduce

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