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Bug

ArcGIS Administrator is unable to connect to ArcGIS License Manager when network speeds are slow.

Last Published: October 17, 2016 ArcGIS for Desktop
Bug ID Number BUG-000095676
SubmittedApril 11, 2016
Last ModifiedOctober 20, 2021
Applies toArcGIS for Desktop
Version found10.4
Operating SystemWindows
Operating System Version7.0 64 Bit
StatusWill Not Be Addressed

Additional Information

We apologize that we were unable to address this issue within the current product support cycle. If the issue continues to affect your work in a supported release, please contact Technical Support.

Workaround

Follow the instructions provided in article 000010334 (http://support.esri.com/technical-article/000010334). ArcGIS for Desktop contains licensing enhancements that increase network bandwidth and latency requirements. To resolve this problem, users are strongly recommended to increase network bandwidth or reduce latency to an acceptable level so the license management technology can function correctly. If increasing network bandwidth is not an option, increase the amount of time the program waits for a response from the license manager by configuring an environment variable at the client workstation. Follow these steps: 1. Right-click My Computer. Click Properties. 2. In the System Properties dialog box, click the Advanced tab. 3. On the Advanced tab, click Environment Variables. 4. In the Environment Variables dialog box, under System Variables, click New. 5. In the New User Variable dialog box, enter FLEXLM_TIMEOUT for the name and 1000000 for the value. 6. Click OK to close each dialog box. 7. Launch the ArcGIS for Desktop application. If users are able to obtain a license, the value of 1000000 microseconds (1 second) is sufficient. If users still cannot obtain a license, the steps must be repeated by increasing the value in 1000000 microsecond increments until successfully obtaining a license from the license server.

Steps to Reproduce

Bug ID: BUG-000095676

Software:

  • ArcGIS for Desktop

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